Privacy Policy

1. Definitions

In this Privacy Policy, the following terms carry the meanings set out below:

• "pgb3t" refers to the online casino and sportsbook platform accessible at pgb3t.net, including all associated web pages, services, and features.
• "Platform" means the pgb3t website, mobile browser interface, and all gaming, betting, and account management services accessible through pgb3t.net.
• "Personal Data" means any information relating to an identified or identifiable natural person, including but not limited to name, date of birth, email address, phone number, payment details, device identifiers, and IP address.
• "Processing" means any operation or set of operations performed on Personal Data, including collection, recording, storage, use, disclosure, and deletion.
• "Player" / "You" / "User" means any individual who accesses, registers on, or uses the Platform in any capacity.
• "Third-Party Service Providers" means companies and individuals engaged by pgb3t to perform services on its behalf, including payment processors, game studios, fraud prevention services, and customer support platforms.
• "Cookies" means small data files placed on your device by the Platform to support functionality, analytics, and personalisation.
• "KYC" means Know Your Customer — the identity and age verification process required of Players prior to their first withdrawal.

2. Data Controller

pgb3t operates as the data controller for all Personal Data collected through the Platform. As data controller, pgb3t determines the purposes for which your Personal Data is processed and the means by which that processing takes place.

pgb3t is a Trusted and Secure Platform that is Licensed and Regulated Internationally. For all privacy-related inquiries, the appropriate point of contact is pgb3t's Data Protection team, reachable via live chat on the Platform or by email at [email protected].

3. Data We Collect

pgb3t collects the following categories of Personal Data:

3.1 Registration & Account Data

• Full legal name
• Date of birth (for age verification — 21+ requirement)
• Indonesian mobile phone number
• Email address
• Chosen username
• Password (stored in hashed, non-reversible form — pgb3t staff cannot read your password)
• Preferred language and communication preferences

3.2 Identity Verification (KYC) Data

• Copies of government-issued identity documents (KTP / e-KTP, passport, or driving licence)
• Proof of address documents (utility bills, bank statements)
• Selfie or live photo for identity matching (where required)

3.3 Financial Data

• Bank account details (BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP, Bank Permata) used for deposits and withdrawals
• E-wallet account identifiers (OVO, DANA, GoPay, ShopeePay, LinkAja)
• Transaction history including deposit amounts, withdrawal amounts, dates, and transaction reference numbers
• Account balance history

Payment credentials are tokenised — pgb3t stores only a secure token reference, not your full bank account number or e-wallet PIN.

3.4 Gaming & Betting Activity Data

• Game session logs including game title, stake amounts, outcomes, and session duration
• Sportsbook bet slips including markets selected, odds accepted, and settlement outcomes
• Bonus activation and wagering progress records
• Responsible gaming tool usage (deposit limits set, cooling-off periods activated)

3.5 Technical & Device Data

• IP address and geolocation data derived from IP
• Device type, operating system, and browser version
• Session timestamps and login history
• Cookie data and analytics identifiers (see Section 8)
• Mobile network operator (Telkomsel, Indosat Ooredoo, XL Axiata, Smartfren, or other)

3.6 Customer Support & Communications Data

• Live chat transcripts
• Email correspondence
• Dispute and complaint records
• Survey responses and feedback submissions

4. How We Collect Data

pgb3t collects Personal Data through the following means:

• Directly from you — when you register an account, complete KYC, make a deposit or withdrawal, place a bet, contact customer support, or respond to a survey.
• Automatically — through the use of cookies, server logs, and analytics tools as you navigate the Platform.
• From third-party service providers — including fraud detection agencies, payment processors, and identity verification services that may provide additional data points to supplement your registration information.
• From game studio platforms — where game session data is returned to pgb3t via API by our licensed studio partners (Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Pocket Games Soft, and others).

5. Purposes & Legal Basis for Processing

The following table sets out the primary purposes for which pgb3t processes your Personal Data and the legal basis on which each processing activity rests:

Purpose	Data Categories Used	Legal Basis
Account registration and management	Registration data, device data	Contract performance
Age and identity verification (KYC)	KYC documents, registration data	Legal obligation; contract performance
Processing deposits and withdrawals	Financial data, KYC data	Contract performance
Providing gaming and sportsbook services	Gaming activity data, account data	Contract performance
Fraud prevention and security monitoring	Technical data, financial data, gaming data	Legitimate interests; legal obligation
Responsible gaming compliance	Gaming activity data, responsible gaming tool usage	Legal obligation; legitimate interests
Customer support and dispute resolution	Support communications, account data	Contract performance; legitimate interests
Sending promotional communications	Registration data, communication preferences	Consent (withdrawable at any time)
Platform analytics and improvement	Technical data, gaming activity data	Legitimate interests
Legal and regulatory compliance	All categories as required	Legal obligation

6. Sharing Personal Data

6.1 pgb3t does not sell or rent your Personal Data to any third party. We share your data only in the following limited circumstances:

6.1 Payment Processors

To facilitate deposits and withdrawals via Indonesian bank transfer (BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP, Bank Permata) and e-wallets (OVO, DANA, GoPay, ShopeePay, LinkAja), pgb3t shares the minimum necessary financial data with our payment processing partners. These partners are contractually bound to process your data solely for the purpose of completing your transaction.

6.2 Identity Verification Services

KYC documents are processed through a licensed identity verification platform. Submitted documents are used solely for the purpose of verifying your identity and age. They are not retained by the verification partner beyond the period required to complete the verification.

6.3 Game Studio Partners

Game studios (including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Pocket Games Soft) receive a session token and account reference to initiate and record your game session. They do not receive your full name, KYC documents, or financial data.

6.4 Fraud Prevention & Security

pgb3t works with fraud detection service providers who may receive technical data (IP address, device fingerprint, login patterns) to identify suspicious activity. These providers operate under strict data processing agreements and may not use your data for any purpose other than fraud prevention on pgb3t's behalf.

6.5 Legal Authorities

pgb3t may disclose Personal Data to competent authorities where required to do so by applicable law, valid legal process, or a binding order from a regulatory body. Where legally permissible, pgb3t will notify you of such disclosure.

6.6 Business Transfers

In the event of a merger, acquisition, or sale of all or a portion of pgb3t's assets, your Personal Data may be transferred to the successor entity as part of that transaction. You will be notified of any such transfer and of any material changes to this Privacy Policy that result from it.

7. International Data Transfers

7.1 pgb3t operates as an internationally licensed platform. Some of our Third-Party Service Providers — including cloud infrastructure providers, analytics platforms, and fraud prevention services — may process your data on servers located outside Indonesia.

7.2 Where data is transferred internationally, pgb3t ensures that appropriate safeguards are in place to protect your data, including contractual clauses that require recipients to maintain data protection standards equivalent to those applied by pgb3t itself.

7.3 By registering an account on the Platform, you acknowledge and consent to the international transfer of your Personal Data for the purposes described in this Privacy Policy.

8. Cookies & Tracking Technologies

8.1 pgb3t uses cookies and similar tracking technologies to operate, secure, and improve the Platform. The following cookie categories are in use:

• Strictly Necessary Cookies: Required for the Platform to function. These include session authentication cookies, security tokens, and load-balancing cookies. They cannot be disabled without breaking core Platform functionality.
• Functional Cookies: Remember your preferences such as language settings and last-used payment method, so you do not have to re-enter them on each visit.
• Analytics Cookies: Collect aggregated, anonymised data about how Players navigate the Platform — which pages are visited most frequently, how long sessions last, and where players encounter errors. This data is used exclusively to improve the Platform experience.
• Marketing Cookies: Used only with your explicit consent to serve relevant promotional content to you across the Platform. You may withdraw consent at any time via your account preferences.

8.2 You can manage cookie preferences through your browser settings. Disabling strictly necessary cookies will impair your ability to use the Platform. Disabling analytics or marketing cookies will not affect your access to games or account features.

8.3 pgb3t does not use third-party advertising networks or share cookie data with social media platforms for cross-site tracking purposes.

9. Data Retention

9.1 pgb3t retains Personal Data for as long as is necessary to fulfil the purposes described in this Privacy Policy, unless a longer retention period is required by applicable law.

9.2 The following standard retention periods apply:

• Account and registration data: Retained for the duration of your account and for 5 years following permanent account closure, to satisfy anti-money-laundering record-keeping obligations.
• KYC documents: Retained for 5 years following account closure or the last transaction, in line with applicable financial compliance requirements.
• Transaction records: Retained for 5 years following each transaction date.
• Gaming activity logs: Retained for 3 years from the date of each session.
• Customer support communications: Retained for 2 years from the date of each interaction.
• Technical and device data: Retained for 13 months on a rolling basis.
• Marketing consent records: Retained for the duration of your account and for 1 year following account closure or opt-out, whichever is later.

9.3 Following the expiry of the applicable retention period, Personal Data is securely deleted or anonymised so that it can no longer be associated with you as an individual.

10. Security Measures

10.1 pgb3t implements a layered approach to data security designed to protect your Personal Data against unauthorised access, disclosure, alteration, and destruction. Key measures in place include:

• Transport Layer Security (TLS): All data transmitted between your device and pgb3t's servers is encrypted using TLS 1.2 or higher.
• Password Hashing: Account passwords are stored using a one-way cryptographic hash function. pgb3t staff cannot retrieve or read your password in plain text.
• Payment Tokenisation: Financial account details are stored as secure tokens. Your full bank account number and e-wallet credentials are never stored in pgb3t's databases in plain text.
• Access Controls: Access to systems containing Personal Data is restricted to authorised personnel on a need-to-know basis. Access logs are monitored for anomalous activity.
• Two-Factor Authentication (2FA): Players are strongly encouraged to enable 2FA on their pgb3t account. 2FA activation is available within the account security settings.
• Penetration Testing: pgb3t's infrastructure undergoes periodic security assessments by qualified third-party security professionals.
• Incident Response: pgb3t maintains a documented data breach response procedure. In the event of a breach that poses a risk to your rights, you will be notified promptly in accordance with applicable obligations.

10.2 While pgb3t takes all reasonable technical and organisational measures to protect your data, no internet-based system can guarantee absolute security. You are responsible for maintaining the confidentiality of your account credentials and for notifying pgb3t immediately if you suspect unauthorised access to your account.

11. Your Rights

11.1 As a player on the pgb3t Platform, you have the following rights in relation to your Personal Data. To exercise any of these rights, please contact pgb3t's Data Protection team via live chat or by email.

Right of Access

You have the right to request a copy of all Personal Data pgb3t holds about you. pgb3t will respond to verified access requests within 30 days. The first copy is provided free of charge; subsequent requests within a 12-month period may attract a reasonable administrative fee.

Right to Rectification

If any Personal Data pgb3t holds about you is inaccurate or incomplete, you have the right to request that it be corrected. Minor details such as email address can be updated directly within your account settings. For KYC-related corrections, contact our support team.

Right to Erasure

You may request the deletion of your Personal Data where: (a) it is no longer necessary for the purpose for which it was collected; (b) you withdraw consent and there is no other legal basis for processing; or (c) the data has been unlawfully processed. Erasure requests are subject to legal retention obligations — data that pgb3t is legally required to retain cannot be erased during the applicable retention period.

Right to Restrict Processing

You may request that pgb3t restricts the processing of your Personal Data in certain circumstances — for example, while the accuracy of the data is being contested, or where you have objected to processing based on legitimate interests pending verification of whether those interests override yours.

Right to Data Portability

Where processing is based on your consent or on contract performance and is carried out by automated means, you have the right to receive your Personal Data in a structured, commonly used, machine-readable format and to transmit that data to another controller.

Right to Object

You have the right to object at any time to the processing of your Personal Data for direct marketing purposes. You may also object to processing based on pgb3t's legitimate interests, in which case pgb3t will cease processing unless it can demonstrate compelling legitimate grounds that override your interests.

Right to Withdraw Consent

Where processing is based on your consent (for example, receiving promotional communications), you may withdraw that consent at any time without affecting the lawfulness of processing carried out before the withdrawal.

11.2 pgb3t will not discriminate against any Player who exercises their data rights. Exercising your rights will not affect your ability to use the Platform, subject only to any necessary account closure where the requested processing restriction makes continued service delivery impossible.

12. Minors

12.1 The pgb3t Platform is strictly intended for adults aged 21 and over. pgb3t does not knowingly collect Personal Data from any person under the age of 21.

12.2 If pgb3t becomes aware that it has inadvertently collected Personal Data from a person under 21, all data associated with that individual will be deleted immediately and the associated account will be permanently closed.

12.3 Parents and guardians who believe that a minor in their care has registered on the pgb3t Platform should contact our support team immediately via live chat or email so that the matter can be addressed without delay.

13. Third-Party Services & Links

13.1 The pgb3t Platform integrates services from licensed third-party game studios and payment providers. While pgb3t selects its partners carefully and requires them to maintain appropriate data protection standards, pgb3t is not responsible for the privacy practices of third-party services beyond the scope of their engagement with pgb3t.

13.2 The pgb3t Platform does not contain links to external third-party websites for browsing or promotional purposes. Any integration with a third-party service (such as a game studio or payment gateway) is functional in nature and is governed by a data processing agreement with pgb3t.

14. Policy Amendments

14.1 pgb3t reserves the right to update this Privacy Policy at any time to reflect changes in our data processing practices, legal requirements, or Platform features. Where changes are material, pgb3t will provide advance notice via a prominent notification on the Platform and, where practicable, by email to all registered Players.

14.2 The "Last Updated" date at the top of this page always reflects the date on which the most recent version of this Privacy Policy took effect. Your continued use of the Platform following the effective date of any update constitutes your acceptance of the revised policy.

14.3 The current version of this Privacy Policy is always accessible at pgb3t.net/privacy-policy. Previous versions are available on request from our Data Protection team.

15. Contact & Complaints

15.1 If you have any questions, concerns, or requests relating to this Privacy Policy or to the way pgb3t handles your Personal Data, please contact our Data Protection team through the following channels:

• Live Chat: Available 24/7 directly within the Platform. First response in under 5 minutes during WIB peak hours.
• Email: [email protected] — please allow up to 24 hours for a response to email inquiries.

15.2 When submitting a data rights request, please include your registered username and a brief description of your request. For identity verification purposes, we may ask you to confirm certain account details before processing a sensitive data request.

15.3 pgb3t is committed to resolving all privacy-related concerns promptly and fairly. If you are not satisfied with pgb3t's response to a privacy complaint, you have the right to escalate the matter to the relevant data protection authority or seek independent legal advice.